Where Do I Submit A Support Ticket?
Need technical support from the Groundhogg team? Open a support ticket and we'll help you resolve your answer ASAP.
Premium Support access requires an active support license or premium plan.
Open a ticket on your affected site
You can submit a support ticket through your affected website. This is the recommended method.
When you submit a ticket through your site our team will be provided with:
- Your website's system status file.
- Temporary login credentials
To submit a ticket through your site you must have the Advanced Features extension installed.
Open a ticket on Groundhogg.io
You can request support directly on our site in the support center.
When opening a ticket you must provide:
- Your website's system status file.
- Administrative login access to your site.
You can also access the help center from the main menu.
