Where Do I Submit A Support Ticket?

Need urgent technical support? Open a support ticket and we'll help you resolve your answer ASAP.

Premium Support access requires an active support license or premium plan.

Open a ticket on your affected site!

You can submit a support ticket through your affected website. This is the recommended method.

When you submit a ticket through your site our team will be provided with:

  • Your website's system status file.
  • Temporary login credentials

To submit a ticket through your site you must have the Advanced Features extension installed.

Open a ticket on Groundhogg.io

You can request support directly on our site! Click here to be taken to the support center!

When opening a ticket you must provide:

You can also access the help center from the main menu.

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