Where Do I Submit A Support Ticket?

Need technical support from the Groundhogg team? Open a support ticket and we'll help you resolve your answer ASAP.

Premium Support access requires an active support license or premium plan.

Open a ticket on your affected site

You can submit a support ticket through your affected website. This is the recommended method.

When you submit a ticket through your site our team will be provided with:

  • Your website's system status file.
  • Temporary login credentials

To submit a ticket through your site you must have the Advanced Features extension installed.

Open a ticket on Groundhogg.io

You can request support directly on our site in the support center.

When opening a ticket you must provide:

You can also access the help center from the main menu.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us