How To Change a User to an Administrator

If you need to change a user role to an administrator for our support team, please do the following.

Find the needed user.

Go the user record you wish to use as a support user for our team. WordPress Admin > Users.

Edit the User.

Open the user record by clicking on their username.

Change the user role to 'Administrator.'

Under the Name section and under the username field should be a dropdown to select the user role. Please select the administrator role.

Save your changes

At the bottom of the screen will be a save button, click it to update the user.