How To Change a User to an Administrator
If you need to change a user role to an administrator for our support team, please do the following.
Find the needed user.
Go the user record you wish to use as a support user for our team. WordPress Admin > Users.
Edit the User.
Open the user record by clicking on their username.
Change the user role to 'Administrator.'
Under the Name section and under the username field should be a dropdown to select the user role. Please select the administrator role.
Save your changes
At the bottom of the screen will be a save button, click it to update the user.