What to do when extension aren't updating?

When you get the "download failed: unauthorized" message when trying to update it means 1 of 2 things

  1. The license is invalid, they need to renew or upgrade
    1. In this case, you need to log into your account and either upgrade or renew your license.
    2. Click View Upgrades or Extend License to go through the proper checkout process.
  2. Your license for the site has not been properly activated. This can happen when moving from a development site to a production site or transferring hosting accounts. It can be fixed by adding the site URL to the license
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