What to do when extension aren't updating?
When you get the "download failed: unauthorized" message when trying to update it means 1 of 2 things
- The license is invalid, they need to renew or upgrade
- In this case, you need to log into your account and either upgrade or renew your license.
- Click View Upgrades or Extend License to go through the proper checkout process.
- Your license for the site has not been properly activated. This can happen when moving from a development site to a production site or transferring hosting accounts. It can be fixed by adding the site URL to the license