Email Threading

Email threading is a feature in email clients and services that organizes email messages into a single, coherent conversation. It aims to streamline the viewing and management of email chains by grouping related messages together.

The concept of email threading is based on the subject line of the email, the sender's information, and the content of the email itself. By recognizing commonalities between email messages, email threading ensures that all messages pertaining to the same conversation are displayed together. This process can simplify the tracking of the entire communication history related to a specific topic, reducing the clutter in the inbox and making it easier to follow the progression of discussions over time.

To use Email threading in Groundhogg's funnels, add a Send Email action and look to the right for Email Settings. 

From that dropdown, you can select an email that was previously sent in the funnel, and then the current email will be sent as a reply to the selected one, showing as an email thread in the inbox.
  • The subject line will be overridden automatically
  • The FROM address must be the same

Email threading only works with API based SMTP integrations.

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