Why Are My Emails Not Sending?

There can be various reasons why your emails are not sending. Listed below are some of the most common problems and how to solve them

Do you have an SMTP service?

We highly recommend that you use an SMTP service like SendWP or AWS to send your email from your site. This is to ensure they actually make it to the inbox.

  • Get SendWP
  • Get an SMTP service
  • Get AWS Ses

Did you check your spam folder?

It's an obvious one, but sometimes even our own email ends up in spam. Make sure you check there for your email first.

Did you setup your CRON job?

Email in Groundhogg is sent based on something called an event queue. This event queue is what schedules emails for delivery at certain times. In order to make sure the emails are sent, the queue needs to run frequently. This requires something called a CRON job. If you have no idea what that is, it means you need to follow these instructions.

Is your email in Draft Mode?

Double-check to ensure your email is marked as Ready. Emails in draft mode cannot be sent.

Did you check for sending errors?

Groundhogg keeps a log of every email that goes out. If there was an error, it may be easily visible in the log. Go to Admin > Groundhogg > Events and click on the failed view to see if there are any errors.

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