Opt-in Status Definitions

New to compliance and the idea of an opt-in status? Here are some definitions to get you up to speed.

Unconfirmed

When a contact is unconfirmed it means that they have opted into Groundhogg but has not confirmed their email address via the double confirmation link.

Unconfirmed contacts can receive marketing depending on your level of compliance.

Confirmed

A confirmed contact is someone that has confirmed their email address by clicking the double confirmation link.

These contacts can receive marketing unless they withdraw consent.

Unsubscribed

A contact becomes unsubscribed in the event they unsubscribe via a link in an email.

Unsubscribed contacts cannot receive marketing.

Bounced

If you have bounce checking enabled any bounced email addresses will be marked as bounced. They will not continue to receive marketing.

Spam

Contacts marked as spam cannot receive marketing. You must manually mark a contact as spam. When set to "Spam" the opt-in status can only be changed by an administrator.

Complained

A contact is marked as complained if the contact marks the email as SPAM in their email client. Currently, this is only supported if you use the AWS integration to send email.

Blocked

Contacts with a "blocked" status are unable to receive any emails, including marketing or transactional messages. You must manually designate a contact as blocked. When set to "Blocked", the opt-in status can only be changed by an administrator.

These below statuses are deprecated meaning they won't be supported or developed moving forward. Any contacts that still have that status are treated as confirmed.

Subscribed Weekly

Contacts marked as Weekly will be able to receive marketing at most once per week.

Subscribed Monthly

Contacts marked as Monthly will be able to receive marketing at most once per month.