How to Send Email from within the Contact
Within the Contact record, you can create a specific email for that Contact. Simply click the envelope action icon to reveal the following options:
Compose
A window will open providing a mini email editor.
Select the From: and To: address. CC and BCC are also available.
Enter a Subject
The email editor has Bold, Italic, Unordered list, Ordered list, Left justified, Center justified, Right Justified, Link, Media, Replacement Codes, Saved Replies
Discard or [ Send ]
Use Template
Select from available emails.
Click the [ Send email now! ] button.