Troubleshooting: Why is my license not being recognized?

If you are getting licensing errors and your license is not being recognized it may be because your site was not initially authorized to use the license.

This can happen becuase:

  • The URL of your site changed.
  • You moved from staging mode to production.
  • You installed a backup of another site.
  • You migrated the site recently.
  • Etc...

To fix this, all you need to do is add register the site with the license through the license management screen in your account.

Once there, click on Manage Sites for the license which is causing the issue.

Then you can enter the full site URL to the license, and the issue will be resolved.

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