Manage Logs
In the Manage section, you will find 4 tools.
- Purge historical event logs
- Cancel Waiting/Paused Events
- Fix unprocessed events
- Purge historical activity logs
These tools can help with issues such as stuck processes or purging logs to clear up space.
It's recommended to create a backup before using these tools, as some historical data may be lost.
Purge historical event logs
To purge Cancelled/Skipped/Failed or Completed events:
- Enter the value of Years, Months, Weeks or Days for "Delete completed event logs older than...". Example: 1 Weeks
- Select the type of log that should be deleted.(Everything, Broadcast events, Funnel events,Other events)
- Type "confirm" and click the [ Delete ] button
Cancel Waiting/Paused Events
To cancel Waiting/Paused events:
- Select the type of log that should be deleted. (All waiting events, All paused Events, All broadcast events, All funnel events,)
- Type "confirm" and click the [ Cancel ] button
Fix unprocessed events*
If there are unprocessed events you will be presented with a link( View a list of X unprocessed events. )
*Processed events can be caused by website times out while the queue is running, or there is a fatal error
To handle unprocessed events:
- Select the action you would like to take( Cancel them or Fix them and then run immediately )
- Enter the value of time( Older than, Within the last - Number of: Years, Months, Weeks or Days ) that this action applies to.
- Type "confirm" and click the [ Submit ] button
Purge historical activity logs
To purge historical activity logs:
- Enter the value of Years, Months, Weeks or Days for "Delete completed event logs older than...". Example: 1 Weeks
- Select the type of log that should be deleted.(Everything, Email Opens, Email Clicks, Login history)
- Type "confirm" and click the [ Delete ] button