AWS Integration: Bounce & Complaint Management

The AWS integration will collect and manage bounces and complaints for you to ensure your sender's reputation remains in good standing with AWS.


There is nothing for you to set up as the subscription topics for the handling of bounces and complaints are automatically taken care of by Groundhogg.

HOWEVER, for it to be automatic you need to add the sender identity through the plugin. If you already added the identities in AWS before using the plugin, you do not need to delete them, just re-add them through the plugin. See:


How it works...

Whenever an email bounces or complains, a notification will be sent to your site from AWS informing Groundhogg to no longer send emails to the affected email. Several things happen when this occurs.

a) If a contact exists in Groundhogg their opt-in status will be changed from whatever it is currently to either complained or bounced depending on the message from AWS. Note: if a contact does not exist in Groundhogg this is skipped.

b) Their email address is added to the email blacklist.

The email blacklist...

You can moderate and manage the email blacklist from WordPress.

You can add and remove emails from the list at any point, as well as search the list.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us