HelpScout Integration: Setup webhook event listener
For the HelpScout benchmark in Groundhogg to function, you must configure webhooks in HelpScout to send data to Groundhogg.
Go to HelpScout and open the Apps page under the Manage menu.
Search for Webhooks then open the app.
Click Install App or New Webhook.
In Groundhogg, go to the Groundhogg Settings and open the HelpScout tab. There you will find the Secret Key and Webhook URL.
Copy the Secret Key and Webhook URL and paste them into their respective fields in HelpScout.
Ensure that the Payload option is set to "Version 2," your webhook is Enabled, and select all the Conversation Events from the list. Then save the webhook and the HelpScout benchmark will now function.